Support for uploads, billing, and reconciliation questions

FireLookup compares two spreadsheet files with guided reconciliation logic. You choose the amount columns, choose stable key fields, preview the detected rows, and then review matched and unmatched results in export-ready output.

FireLookup supports CSV, XLSX, XLSM, ODS, and Numbers files. Each upload should contain one clean table with a clear header row so preview checks and matching stay reliable.

Every new account starts with 1000 free row credits. Paid plans add more row credits, and applicable taxes are calculated at checkout. FireLookup uses active base plan pricing for billing, while promotional discounts can still be applied separately at checkout when available.

FireLookup treats uploaded spreadsheets as sensitive data. Reconciliation uploads are processed in-memory for the active run, and reconciliation result payloads are not stored in long-term database storage.

Billable rows are the rows FireLookup actually processes during reconciliation. Remove blank rows, repeated headers, subtotal rows, and summary lines before upload so your billable rows stay aligned with the real data you want matched.

Each FireLookup run compares two files at a time. If you need a three-way or rolling reconciliation, run the relevant file pairs in sequence and export each result so your team can review every stage clearly.

Yes. FireLookup supports fuzzy matching alongside stable key selection across multiple columns, which helps when references or descriptions vary slightly between files. Cleaner headers and normalized values improve accuracy.

Yes, but keep the upload table on the first non-empty sheet and make sure it contains one clean table with one header row. Removing notes, repeated headers, and decorative rows keeps preview checks reliable.